DELIVERY, SHIPPING & INTERNATIONAL TAXES

We want your Let’s Jam order to reach you safely, whether you're just around the corner or on the other side of the world.

Here's what you need to know about delivery, VAT, customs and international orders.

UK DELIVERY 🇬🇧

We currently offer FREE STANDARD DELIVERY within the UK on eligible online orders.

Available delivery options and estimated delivery times will be displayed at checkout.

If you choose an upgraded or express delivery service, any additional charge will be clearly displayed before you complete your purchase.

UK VAT

Let’s Jam is a UK VAT-registered business.

Orders supplied within the UK are subject to UK VAT where applicable.

The prices displayed to UK consumers on our website include applicable UK VAT.

INTERNATIONAL DELIVERY 🌍

We ship internationally to selected destinations.

Available delivery services, estimated delivery times and shipping charges will be displayed at checkout.

International delivery can take longer than UK delivery because parcels may need to pass through customs in the destination country.

Customs clearance and local delivery procedures are outside our direct control and can sometimes result in additional delays.

INTERNATIONAL ORDERS & UK VAT

Orders dispatched from Great Britain to customers outside the UK are exports.

Under HMRC rules, qualifying exports can normally be zero-rated for UK VAT, provided the relevant HMRC conditions are satisfied and Let’s Jam obtains and retains the required evidence that the goods have been exported.

This means that where an order qualifies as a zero-rated export, UK VAT is charged at 0%.

Zero-rating for UK VAT does not necessarily mean that your order is tax-free.

Your destination country may impose its own VAT, sales tax, import tax, customs duty or other charges when the goods are imported.

EU ORDERS 🇪🇺

Orders dispatched from Great Britain to the European Union are exports from the UK and imports into the EU.

Where the conditions for UK export zero-rating are satisfied, the sale may be charged at 0% UK VAT.

However, the destination country may apply:

Import VAT
Customs duty, where applicable
Customs clearance charges
Courier or postal handling charges
Other applicable local taxes or fees

Whether these charges apply, and how much they are, depends on the destination country, the value and nature of the goods, their origin and the applicable customs and tax rules.

WILL I PAY TAX AT CHECKOUT OR ON DELIVERY?

This depends on the destination and the way your order is processed.

If taxes or duties are collected at checkout

Where Let’s Jam or our checkout/delivery service collects applicable destination-country taxes or duties in advance, these charges will be displayed as part of your order before payment.

You should not assume that every international order will have taxes collected at checkout.

If taxes or duties are NOT collected at checkout

Your local customs authority, postal service or courier may require you to pay applicable import VAT, customs duties, clearance fees or other charges before or upon delivery.

Unless we expressly state at checkout that these charges have been collected by us, the customer is responsible for any applicable destination-country import taxes, duties and customs or carrier charges.

These charges are imposed under the rules of the destination country and are not UK VAT charged by Let’s Jam.

ORDERS OUTSIDE THE EU 🌎

The same general principle applies to orders sent to other international destinations.

A qualifying export from Great Britain may be zero-rated for UK VAT, but the destination country may impose its own:

VAT or GST
Sales tax
Import tax
Customs duty
Customs clearance fees
Courier or postal handling charges
Other applicable import charges

The rules vary considerably between countries.

We recommend checking the customs and import rules applicable in your country before ordering if you are unsure.

CUSTOMS DECLARATIONS

We are legally required to provide accurate information when completing customs documentation.

The description and value of the goods will therefore be declared accurately.

We cannot mark a commercial order as a “gift”, deliberately reduce its declared value or provide false customs information to help avoid tax or customs charges.

CUSTOMS DUTIES & COUNTRY OF ORIGIN

Customs duty is separate from VAT.

Whether customs duty applies can depend on factors including the:

Destination country
Type of product
Value of the shipment
Country of origin of the goods
Applicable trade agreement or customs rules

A product being sold or dispatched by a UK business does not necessarily mean that its country of origin is the United Kingdom.

REFUSED INTERNATIONAL PARCELS

Please check the potential import requirements for your country before ordering.

If you refuse or fail to collect an international parcel because you do not wish to pay applicable import taxes, customs duties or carrier charges, the parcel may be returned to us.

If the goods are successfully returned to Let’s Jam, any refund will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.

Where legally permitted, costs or charges incurred as a result of the refused or unclaimed delivery may be taken into account when calculating the amount refundable.

We cannot guarantee that a foreign customs authority, postal operator or courier will return every refused or unclaimed parcel to us.

INTERNATIONAL RETURNS

International returns are not covered by our free UK returns service.

Unless the goods are faulty, incorrect, or applicable consumer law requires otherwise, customers outside the UK are responsible for arranging and paying for their return to us.

Please see our separate Returns & Refunds Policy for full details.

DELIVERY DELAYS

Estimated delivery dates are provided to help you know when to expect your order.

International parcels can occasionally be delayed by customs procedures or local postal services.

If you think your parcel has been lost or is taking significantly longer than expected, please contact the Let’s Jam team with your order number and we'll investigate it.

NEED HELP?

If you have any questions about delivery or an international order, please contact the Let’s Jam team directly on the chat box or contact Laetitia at Laetitia@letsjam.co.uk before placing your order.

We're always happy to help.

Thank you for shopping with Let’s Jam ♡